This month’s customer service star is Marcella Smith!
Customer Care Associate Marcella Smith has a long history within the optical industry. She began her career in the late 1980s as a customer service representative at another eyewear manufacturer and distributor. Marcella later ventured into sales but then stumbled upon a customer service position with ClearVision in 2009. After applying and completing several interviews, Marcella was ecstatic when she was offered the job. “My first impression with ClearVision was that it was so family oriented,” says Marcella. “I was amazed by how friendly everyone was!”
In addition to handling inbound calls from customers, Marcella also serves as an in-house sales representative on the “Go Team,” which means that she manages and maintains any customer account that temporarily does not have a territory sales consultant. A few of her responsibilities include making outbound calls, entering orders, checking inventory, and overall, aiming to please the customer. “The Gold Team is a great way to build rapport and let customers know someone is here for them,” she says.
Marcella’s favorite aspects of her position are satisfying the customer, as well as the problem solving challenges. “I like to make sure we keep them happy. I like to go above and beyond.”
For Marcella, coming to work doesn’t feel like just another day in the office. “I wake up and feel excited to go to work,” she says. “I’m excited to see my coworkers. We are like family, and we have fun as well. At Customer Care, we rock!”
She especially enjoys the healthy lifestyle programs ClearVision provides, including our annual Health & Wellness Week, various seminars, and the Walking Club. “And you don’t find a company where you can play Wii and foosball or watch TV at lunch!” Marcella adds.
Feeling like she is more than just an employee of the company is important to Marcella. “I like that they make sure we are happy and that we have a chance to be heard,” she says.
Thanks for being such a wonderful part of the team, Marcella!