Tag Archives: customer service

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Customer Service Showcase: Leila Banks

Introducing this month’s star, Leila Banks! Leila Banks knows customer service like the back of her hand. At age 16, she began working in retail and eventually worked her way…

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VisionMonday: The ‘WOW’ Warranty Gives Your Patients Peace of Mind While Also Generating Revenue

This post comes to us from VisionMonday. By Jay Binkowitz and Evan Kestenbaum, MBA What does great customer service really mean to you and how does the culture of your…

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Customer Service Showcase: Veronica Brandel

Introducing this month’s Customer Service star, Veronica Brandel!  Customer service is not what it used to be. Just ask Veronica Brandel, a Customer Care associate who has been with ClearVision…

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Best-selling Customer Service Book “Who’s Your Gladys?” Celebrates Paperback Release

Best-selling customer service book “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan,” is now available in paperback! In case you missed its debut, “Who’s Your…

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Customer Service Showcase: Marcella Smith

  This month’s customer service star is Marcella Smith!  Customer Care Associate Marcella Smith has a long history within the optical industry. She began her career in the late 1980s…

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Customer Service Showcase: Renee Brady

  Meet this month’s customer service star, Renee Brady!  Renee Brady’s profession was always more of a calling than a choice. Most of her career has been spent working in…

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Relationship Resolution

The first month of 2013 is nearly behind us…as are most of the resolutions made only weeks ago. In fact, four out of five people who make New Year’s resolutions…

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Customer Service Showcase: Johanna Delissio

This month, the customer service spotlight shines on Johanna Delissio!   For Customer Care Associate Johanna Delissio, interacting with customers is what she knows and loves. Johanna has been in…

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Customer Service Showcase: Robby Foster

Meet this month’s “star” of our Customer Service Showcase, Robby Foster! As a new employee and student, Robby provides a fresh perspective on working in the Customer Care department.  In…

Customer Service Showcase

We’ve been told that we provide excellent customer service… now you can meet our team! Introducing our new Customer Service Showcase! Each month, we’ll profile a member of our Customer…